I promised an update if I got any response from Denny's after a very distressing experience there while on-the-road. Excellent responses from corporate headquarters, followed up by a personal phone call from the owner of the local Denny's. They obviously care about customer service and retaining customers. Every company should have such prompt response to customer concerns. Textbook case of providing superior customer service and prompt response to customer concerns.
Any business can run into a problem. Everyone makes mistakes from time to time. We're human. It's the response when there's a mishap, goof-up, or Big Mess which counts. Denny's is back on my go-to list. They really do care about providing customers with decent meals at a modest price and good service. They showed that with prompt response and actions to follow up with that misbegotten manager.
Traveling is stressful. No doubt about that. Good customer service you can count on matters a great deal to travelers. And I'm pleased that Denny's from the very highest levels down through the local restaurant understand and act on customer concerns. An aberrant employee does not reflect the organization in this case.
So despite the dust-up, I'll be happy to patronize Denny's once again.
May your road rise up to meet you!
Ann
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