Saturday, June 8, 2013

Room Disservice Is a Major Gripe for the Road Warrioress

The last time I experienced excellent room service was when I lived in the “Back of Beyond” – Balikpapan, in the jungles of Borneo.  I’d fill out my card before I went to bed and hang it on my doorknob, ordering breakfast for 6:15 a.m. delivery.  No later than 6:16, room service knocked.  And the eggs were hot, the toast was hot, the coffee was hot, and the orange juice refreshingly frigid.

I’ve pretty much abandoned room service ever since.  The price is atrocious, taxes and gratuities ferocious, and heaven help you if you do not tip the delivery person.  Burger buns are doughy puddles, eggs unrecognizable, and the temperature of everything on the plate is stone cold.

No, I loved my dual-voltage travel hot pot – until it died.  I could always manage to slip in instant noodles or soups, coffee and tea.  Nothing to brag about, only to stave off starvation in wee hours.  And unfortunately, better quality than room service indigestibles.

Now I rely on things on like packets of Ritz Big Cheese or granola bars.  I always hope for an in-room coffeemaker, and at least Stateside, am rarely disappointed.

For long-haul travelers, weird arrival times, crazy meeting schedules, and assorted headaches can make room service urgently needed.  For the Road Warrioress, many hate (even fear) eating alone in a hotel restaurant, thus prefer room service.  But I never count on it anymore.  All too often, you’re better off if you’re self-sufficient.  Or head for McDonald’s.  They seem to land on every street corner around the world, and you can get there faster than room service can find you on the 35th floor in Building D.

When you check in, how long does it take you to walk from the front desk to find your room?  Count on room service to take at least that long - once they finish preparing your order, fixing your tray, and finding a spare room service waiter.

TIP:  Ask which is the best Chinese, Thai or pizza restaurant that delivers to the hotel.  Have the front desk call in your order while you check in since they have name and number.  Somehow restaurant delivery will find your room faster than room service ever could, and arrive with hot, delicious food minutes after you arrive! 

Got any Room Service Gems?  Dish, dish!  Share the good news!  Got any horror stories?  Share them, too.  Forewarned is forearmed – with Ritz crackers.

May your road rise to meet you!
Ann

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